Refund & Cancellation Policy

This policy explains how to cancel a BXM Freight Intelligence subscription and when BXM Transportation Company Inc issues refunds. It forms part of our Terms of Service.

1. How to cancel

You can cancel a subscription in either of these ways:

• Self-service — open the Stripe billing portal from the link at the bottom of any BXM receipt email, then choose "Cancel plan".
• By email — write to billing@bxmtrading.com from the address on the account. We confirm cancellations within one business day.

There are no cancellation fees and no notice period. Cancellation takes effect at the end of your current billing period: your workspace stays fully usable until that date and is then closed. No further charges are made.

2. Refunds

14-day first-subscription guarantee

If this is your organization's first paid subscription with us and you cancel within 14 calendar days of the first charge, we refund that charge in full, regardless of how many queries you ran. Email billing@bxmtrading.com and say you are using the 14-day guarantee.

Monthly plans

After the first 14 days, monthly charges are not refundable for the period already begun, because access has been provided for that period. Cancelling stops all future charges. If you were charged after having already asked us in writing to cancel, we refund that charge in full.

Annual plans

After the first 14 days, we refund the unused portion of an annual plan on a pro-rata basis, calculated by whole calendar months remaining from the date we process the cancellation. Any discount applied for annual prepayment is recalculated at the equivalent monthly rate for the months you used.

Overage charges

Charges for queries above your plan allowance reflect work already performed and are not refundable, except where they resulted from an error on our side.

Circumstances where we always refund

• A duplicate or clearly erroneous charge;
• A charge made after a valid cancellation request;
• A billing amount that does not match the plan you selected at checkout;
• A confirmed platform outage that made the Service unusable for more than 24 consecutive hours in a billing period — we credit or refund that period pro rata;
• An unauthorized charge, once verified with you.

3. How refunds are paid

Approved refunds are returned through Stripe to the original payment method. We submit the refund within 5 business days of approving your request. Your bank or card issuer typically posts it within a further 5 to 10 business days; the exact timing is set by them, not by us. Refunds are issued in US dollars; if your card is denominated in another currency, the amount you receive may differ slightly because of exchange rate movement between the charge and the refund. We do not charge any processing fee on a refund.

4. What is not refundable

• Periods during which the Service was available and your workspace was active, other than under the 14-day guarantee;
• Custom integration or onboarding work already delivered under a separate statement of work;
• Accounts terminated by us for breach of the Terms of Service, including abuse of query limits or unauthorised resale;
• Charges disputed more than 90 days after they appear on your statement.

5. Downgrades and upgrades

Upgrading takes effect immediately; Stripe prorates the difference and charges it at once. Downgrading takes effect at your next renewal date so you keep the allowance you have already paid for. We do not issue cash refunds for downgrades.

6. Before you file a chargeback

Please contact us first at billing@bxmtrading.com. Nearly every billing issue we see — an unexpected renewal, an unrecognised statement descriptor, a charge on a card someone else in the company added — is resolved the same day. Charges from us appear as BXMTRADING.COM. A chargeback filed without contacting us takes weeks to resolve through the card networks and results in suspension of the workspace while the dispute is open.

7. Requesting a refund

Email billing@bxmtrading.com with:

1. the account email address;
2. the invoice number or the date and amount of the charge;
3. a brief reason for the request.

We acknowledge every request within one business day and give you a decision within five business days.

8. Contact

BXM Transportation Company Inc — Billing
2210 Merced Ave
South El Monte, CA 91733
United States
(626) 495-5516
billing@bxmtrading.com
Monday–Friday, 6:00am–6:00pm Pacific Time